1. Order & Shipping
All items will be shipped after you check out .All orders are shipped from China and are not shipped on Sundays or Chinese national holidays. Orders are shipped within 7 days of placing the order. Occasionally, depending on the availability of gemstones, orders can take longer. If this is the case with your order, we will message you. All orders are shipped via DHL, FedEx, UPS, TNT, China Post, USPS, RoyalMail, Canada Post, etc.depending on the weight of the product. Also, all orders must be shipped to a physical address,pls do not use a P.O. Box as your shipping address.
2. Damages and issues
Once the product is sold, it is not refundable, please confirm and place an order, If there is any problem with product quality, please contact us.Our exchange policy lasts for 7 days.Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Return Process
To start a return, please email us at LeilaWu57@gmail.com or contact to us via whatsapp.Please tell us your order number and attach photos of the item.We will reply within 2 business days and guide you through return steps.
4. Refund
Once we receive and inspect the returned item, we will process your refund.
Refund will be issued to your original payment method. It may take 10 business days for your bank or credit to show the funds.
6.Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
7.Return shipping
We are not responsible for damage to returned items,so we recommend that you return them by registered mail. We may or may not reimburse shipping costs for returns or exchanges. This will be determined on a case-by-case basis.